Management Referrals That Turn Sickness Absence Into Clear Decisions

Clarity Occupational Health’s management referral service helps employers tackle sickness absence and health‑related performance issues with clear, clinically‑grounded advice. We support managers to make fair, confident decisions about work, adjustments and return to work, while supporting employees through periods of ill health.

What is a management referral?

A management referral is when a manager or HR professional asks occupational health for independent clinical advice about an employee whose health is affecting work – or whose work may be affecting their health. Typical reasons include long‑term sickness absence, frequent short‑term absence, ongoing health concerns, or uncertainty about how a health condition interacts with job demands and legal obligations. The goal is not to “sign someone off” or “sign them back on”, but to provide evidence‑based advice so you can manage the situation fairly and lawfully.

Why choose Clarity for management referrals?

Fast, reliable support

We understand that absence and performance issues are time‑sensitive. We work to prompt timeframes so managers are not left waiting unnecessarily for advice.

Clear, plain‑English reports

Our reports focus on clear answers to your questions: fitness for work, likely timescales, recommended adjustments and next steps. We avoid jargon and make it obvious what you can reasonably consider doing.

Balanced between employer and employee

We are independent and clinically led, but commercially aware. We give advice that supports employee health while recognising operational realities and legal obligations.

Integrated health surveillance

Audiometric testing can be delivered alongside other health surveillance – such as spirometry, HAVS, skin checks and vision screening – giving you a more coherent and cost‑effective occupational health programme.

Management referrals and case conferencing

Every management referral should leave HR and managers clear on what an employee can do, not just what they cannot. Our management referral and case conferencing model is designed to give you practical, detailed recommendations you can actually use.

For any referral, Clarity can provide:

Pre‑case conference review

Before the consultation, we:

  • Review the referral form and clarify the questions you need answering.

  • Discuss the background and “unwritten” context that may be useful for the clinician.

  • Agree the focus and direction of the referral so the advice is relevant and proportionate.

This means the clinician goes into the consultation with a clear understanding of the role, the issues and what you need to know.

Clinical consultation

Following a management referral and assessment, you receive a report that addresses the questions you asked in the referral and may include:

  • An opinion on the employee’s fitness for work (now and over the short term).

  • An indication of likely timescales for return to work or improved attendance.

  • Recommendations for temporary or longer‑term workplace adjustments.

  • Advice on phased return options, redeployment or role modification where appropriate.

  • Commentary on whether the condition may meet disability definitions, to help you consider your duties.

We do not provide detailed clinical records; instead, we give managers the information they need to make decisions while maintaining employee confidentiality.

When Should a Manager Make a Referral?

Common triggers for a management referral include:

  • Long‑term sickness absence (for example, continuous absence of four weeks or more).

  • Frequent short‑term absence where a health pattern may be emerging.

  • Concerns that work may be contributing to health issues.

  • Concerns that health or medication may affect safety‑critical duties.

  • An employee asking for adjustments or support linked to a health condition.

  • Complex return‑to‑work situations, especially after significant illness or surgery.

If you’re unsure whether a case is appropriate for referral, our team can talk it through and advise on the best route.

What managers can expect from our reports

Following a management referral and assessment, you receive a report that addresses the questions you asked in the referral and may include:

  • An opinion on the employee’s fitness for work (now and over the short term).

  • An indication of likely timescales for return to work or improved attendance.

  • Recommendations for temporary or longer‑term workplace adjustments.

  • Advice on phased return options, redeployment or role modification where appropriate.

  • Commentary on whether the condition may meet disability definitions, to help you consider your duties.

We do not provide detailed clinical records; instead, we give managers the information they need to make decisions while maintaining employee confidentiality.

How Our Values Show Up in Management Referrals

  • We challenge when cases are drifting or patterns are being missed, helping you see where earlier occupational health input could make a difference.

  • We innovate by using remote, clinic and on‑site routes to make it easier for employees to attend assessments and for managers to access advice quickly.

  • We grow with your organisation, learning your policies, culture and risk profile so our advice becomes more and more tailored over time.

  • We are driven to deliver – timely appointments, prompt reports and responsive follow‑up when managers need clarification.

  • Collaboration drives us forward as we work with HR, health and safety, line managers and sometimes employee representatives to support sustainable solutions.

  • We are energised by health and accountable to each other, which underpins the care, consistency and professional standards we bring to every referral.

Speak to our team about your situation

Need Advice on a Current Case?

If you are managing a difficult sickness absence, a complex health situation or a challenging return to work, Clarity can provide clear occupational health advice so you are not making decisions in the dark.