Telephone consultations are used where a face‑to‑face exam is not required and the priority is timely, clear advice.
They are particularly useful for:
Management referrals about sickness absence, long‑term conditions or work‑related health concerns.
Follow‑up reviews after an initial assessment, to track progress and adjust recommendations.
Case discussions with managers (and sometimes HR) to clarify how to apply occupational health advice.
Employees who are off sick, home‑based or spread across multiple locations.
Where a physical examination, testing or statutory medical is needed, telephone input can still be used alongside on‑site, MMU or clinic appointments.
Using telephone consultations as part of your occupational health pathway brings practical benefits.
For employers:
Faster access to advice – managers get timely guidance on fitness for work, adjustments and next steps, reducing drift in complex cases.
Less disruption and travel – employees can speak from home or work, which is especially valuable for long‑term sickness or remote workers.
Consistent support across sites – telephone consultations help you provide the same level of occupational health input regardless of location.
For employees:
Accessible and flexible – easier to attend when unwell, juggling appointments, or without easy access to clinics.
Clear, supportive conversations – clinicians have time to explore how health and work fit together and explain advice in everyday language.
When combined with case conferencing, telephone‑based OH turns written advice into collaborative problem‑solving rather than one‑way communication.
Clarity’s values guide how telephone consultations and case conferences are handled day to day.
Partnership with managers and HR Clinicians work closely with managers and HR to ensure referral questions are well‑framed and reports directly answer what you need to know.
Inclusiveness and reach Telephone and video options mean employees in all locations – including remote, home‑based or on long‑term sick leave – can access occupational health support.
Experience and plain English Advice is clinically sound but communicated clearly, focusing on what the employee can do, likely timescales and realistic options for work.
Small team, high accountability As a smaller provider, Clarity stays close to your referrals, uses its case conferencing model to avoid cases drifting, and takes responsibility for keeping managers informed.
The manager or HR completes a referral outlining the concerns, role details and key questions they need answered.
The employee is offered a scheduled telephone appointment and receives information about what to expect.
During the call, the clinician confirms consent, explores the health issue, job role and relevant history, and considers work capacity and timescales.
A clear, plain‑English report is provided for the manager, and for more complex or “stuck” cases a follow‑up case conference can be arranged by phone or video to turn advice into a concrete plan.
If you want occupational health advice that is fast, accessible and closely aligned to how your managers actually manage cases, Clarity’s telephone consultations and case conferencing model can help you move from uncertainty to clear decisions.
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