Video works particularly well when you need more than a phone call but do not need the employee to travel to a clinic.
Common uses include:
Management referrals for mental health, stress, fatigue or complex long‑term conditions.
Follow‑up reviews where seeing the employee helps gauge recovery, confidence and function.
Cases where range of movement, posture or visible symptoms are relevant to fitness for work.
Employees working remotely, in different locations or on long‑term sick leave who would struggle to attend in person.
Where a physical exam, statutory medical or specific tests are required, video can be combined with on‑site or clinic appointments as part of a blended approach.
The manager or HR submits a referral with role details and clear questions. Clarity triages whether video, phone or face‑to‑face is the best route.
The employee receives a video appointment time and simple joining instructions for the secure platform, which can usually be accessed via browser or app.
The clinician confirms identity and consent, explores health, work demands and functional impact, and uses visual cues where relevant (for example, mood, eye contact, movement).
A clear, plain‑English report is provided for the manager, focused on fitness for work, timescales, adjustments and answers to the referral questions. Where needed, a follow‑up conversation or case conference with the manager and HR can be arranged by video or phone.
Using video as part of your occupational health pathway brings tangible benefits for employers and employees.
For employers:
Faster, more flexible access – appointments can often be arranged sooner than clinic visits, keeping cases moving.
Reduced travel and disruption – employees attend from home or work, important for remote or long‑term sick staff.
Stronger rapport and assessment than phone alone – visual interaction supports better understanding and decision‑making.
For employees:
More personal than telephone – being able to see the clinician can feel more like a traditional appointment.
Accessible and convenient – helpful for those with mobility issues, caring responsibilities or anxiety about travelling.
Combined with telephone, on‑site and MMU delivery, video consultations help ensure consistent occupational health support across all parts of your workforce.
When a case is complex, sensitive or “stuck”, Clarity can use video for case conferencing – structured discussions that bring together the occupational health clinician, manager and HR (and, where appropriate, the employee).
Video case conferences are particularly helpful when:
Long‑term absence or complex health issues need joint planning rather than one‑way reports.
There are multiple options (adjustments, redeployment, capability) and risks to weigh up.
People are spread across sites or working remotely, making in‑person meetings difficult.
A typical session covers a brief case summary, clarification of the OH advice, discussion of options and operational realities, and agreement of clear actions and timescales.
Clarity’s values guide how video consultations and case conferences are delivered.
Partnership and clarity for managers Referral questions are agreed up front and reports are written so managers know exactly what they can reasonably do next.
Inclusiveness and reach Video appointments extend occupational health access to remote, hybrid and long‑term sick staff who might otherwise be hard to reach.
Experience and plain language Clinicians are experienced in remote assessment and focus on what the employee can do, likely timescales and practical adjustments, not just diagnosis.
High accountability Clarity actively monitors how video consultations and case conferences are working for your managers, refining scheduling and communication where needed.
If you want occupational health that is easy to access, visually engaging and closely aligned with how your managers actually work, Clarity’s video consultations and case conferencing can bring specialist advice to any location
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